Your privacy is important to us. This Privacy Policy explains how Lumi Massage (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website lumimassage.com or contact us through our forms, email, or booking tools.
1. Who We Are
Lumi Massage
2212 Montclair Avenue Vancouver, BC V5T 1L9, United Kingdom
Email: [email protected]
Phone: +44 20 8123 4567
2. What Information We Collect
We may collect the following types of personal data:
- Contact information: name, phone number, email address
- Booking details: preferred service, date/time of appointment, special requests
- Health information (optional): allergies or health conditions relevant to massage safety
- Communication data: messages you send via contact forms or email
- Website usage data: IP address, browser type, pages visited, referral source
- Cookie data: see our Cookie Policy
3. How We Use Your Data
We process your data to:
- Manage appointment bookings and reminders
- Respond to inquiries and customer support requests
- Improve our website and services
- Comply with legal obligations
- (Optional) Send occasional wellness updates, offers, or seasonal announcements — only if you opt-in
4. Legal Basis for Processing
We process your personal data based on:
- Your consent (e.g., newsletter or health data)
- The performance of a contract (e.g., massage booking)
- Our legitimate interest in improving our services
- Legal obligations (e.g., record-keeping for accounting)
5. How We Store and Protect Your Data
We store your data securely using encrypted databases and access-controlled systems.
Your personal data is retained only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Booking records | 24 months from last appointment |
| Email inquiries | 12 months |
| Newsletter consent | Until you unsubscribe |
| Health declarations | 12 months or until revoked |
6. Sharing Your Data
We do not sell, rent, or trade your personal information.
We may share data with trusted third parties who help us operate the site or book appointments, such as:
- Our scheduling software provider (e.g., Fresha or Calendly)
- Email marketing tools (only if subscribed)
- Google Analytics (for anonymous usage stats)
All partners are GDPR-compliant.
7. Your Rights (under GDPR)
You have the right to:
- Access the data we hold about you
- Request correction or deletion
- Withdraw consent at any time
- Object to processing
- Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)
To exercise your rights, email us at [email protected]
8. Third-Party Links
Our website may contain links to other sites (e.g., Instagram, booking platforms). We are not responsible for the privacy practices of those sites.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted here with a new “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Email: [email protected]
Website: www.lumimassage.com
